Welcome to Kroniktickets. This Refund Policy outlines the terms and conditions for refunds on ticket purchases made through our platform. By using our services, you agree to the terms of this Refund Policy.

Ticket Refunds

1. Event Cancellation or Postponement

In the event of event cancellation or postponement, Kroniktickets will initiate a refund to the original payment method used for the purchase. If the event is rescheduled, your ticket will be valid for the rescheduled date unless otherwise specified by the event organizer.

2. Refund Eligibility

Refund eligibility is determined by the event organizer. Some events may have a no-refund policy, while others may allow refunds under certain conditions. Please refer to the specific event’s terms and conditions for refund eligibility.

3. Process for Requesting Refunds

To request a refund, please contact Kroniktickets customer support at hello@kroniktickets.lk. Include your order number and details about the event in your refund request. Refund requests must be submitted within 3 days from the date of the event or within the timeframe specified by the event organizer.

4. Processing Time

Refunds will be processed within 30 days of receiving a valid refund request. Please note that the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.

Contact Us

For any questions about refunds or to request a refund, please contact us:

• Email: hello@kroniktickets.lk